Frequently Asked Questions
Everything you need to know about shopping with Hurleys
What are your standard delivery times and costs?
We offer standard UK delivery within 3-5 working days for £4.95, or free on orders over £100. Next-day delivery options are also available for orders placed before 2pm Monday through Thursday.
What is your returns policy for online orders?
You can return any unworn items with original tags attached within 14 days of receipt for a full refund. Please use our online portal to generate your return label and track your package.
Are the designer products sold on Hurleys authentic?
Yes, Hurleys is an authorized retailer for all brands we carry. Every product is 100% authentic and sourced directly from the official designer labels.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.
How do I know which size to choose?
Each product page features a specific size guide to help you find the perfect fit. Since designer sizing can vary, we recommend checking the brand-specific measurements provided.